:root{font-family:Inter,-apple-system,BlinkMacSystemFont,Segoe UI,PingFang SC,Microsoft YaHei,sans-serif;color:#26334c;background:#f5f7fb;font-weight:400;font-size:14px;line-height:1.5;font-synthesis:none;text-rendering:optimizeLegibility;-webkit-font-smoothing:antialiased;--blue:#2878f5;--nav:#101d37;--text:#26334c;--muted:#8c97aa;--border:#edf0f5;--bg:#f5f7fb}*{box-sizing:border-box}body{margin:0;min-width:320px}button,input,textarea,select{font:inherit}button,a,input,textarea,select{-webkit-tap-highlight-color:transparent}button{cursor:pointer}button:disabled{cursor:not-allowed;opacity:.5}button{border:0;background:none;color:inherit}a{color:inherit;text-decoration:none}input,select,textarea{outline:none;color:#2b3851;background:#fff;border:1px solid #dfe5ef;border-radius:7px;padding:10px 12px;min-width:0;transition:border-color .15s,box-shadow .15s}input:focus,select:focus,textarea:focus{border-color:#72a5ff;box-shadow:0 0 0 3px #2878f510}input::placeholder,textarea::placeholder{color:#a5aebd}input:disabled{background:#f5f7fa;color:#929aaa}textarea{resize:vertical;line-height:1.7}select{cursor:pointer}input[type=checkbox]{width:16px;height:16px;accent-color:var(--blue);box-shadow:none}input[type=color]{height:42px;width:90px;padding:4px}h1,h2,h3,p{margin:0}h1{font-size:26px;font-weight:650;letter-spacing:-.6px;line-height:1.4}h2{font-size:17px;font-weight:650;letter-spacing:-.2px}h3{font-size:14px;font-weight:600}small{font-size:12px;color:var(--muted)}svg{flex-shrink:0}button:focus-visible,a:focus-visible{outline:2px solid #70a3ff;outline-offset:3px}a:hover{color:var(--blue)}.hidden{display:none!important}.pre-wrap{white-space:pre-wrap}.muted{color:var(--muted)}.positive{color:#22a68f}.danger-text{color:#e66060!important}.row-between{display:flex;align-items:center;justify-content:space-between;gap:10px}.tiny-line{display:inline-flex;align-items:center;gap:8px}.tiny-line>span>small{display:block}.align-right{display:flex;justify-content:flex-end}.spin{animation:spin 1s linear infinite}@keyframes spin{to{transform:rotate(360deg)}}.btn{height:38px;display:inline-flex;align-items:center;justify-content:center;gap:7px;padding:0 15px;border-radius:7px;white-space:nowrap;font-size:13px;font-weight:500;border:1px solid transparent;transition:all .16s}.btn-primary{background:var(--blue);color:#fff;box-shadow:0 3px 8px #2878f51a}.btn-primary:hover{background:#1669ec;color:#fff}.btn-light{background:#fff;border-color:#e1e6ef;color:#56647b}.btn-light:hover{border-color:#bad1fa;background:#f8fbff;color:var(--blue)}.btn-small{height:31px;padding:0 10px;font-size:12px}.icon-btn{width:30px;height:30px;border-radius:6px;display:inline-flex;align-items:center;justify-content:center;color:#8c96a8;padding:0;transition:background .15s,color .15s}.icon-btn:hover{background:#edf3ff;color:var(--blue)}.text-btn{display:inline-flex;gap:5px;align-items:center;color:var(--blue);font-size:12px;padding:3px 0}.text-btn:hover{color:#1558c1}.avatar{display:inline-flex;align-items:center;justify-content:center;flex-shrink:0;background:#eaf2ff;color:#4b78bd;letter-spacing:1px;font-size:12px;font-weight:600;border:1px solid #dce9fd;user-select:none;border-radius:13px;width:41px;height:41px}.avatar-large{height:61px;width:61px;border-radius:19px;font-size:18px;background:linear-gradient(140deg,#dceaff,#eef5ff)}.avatar-small{width:29px;height:29px;border-radius:9px;font-size:10px;letter-spacing:0}.badge{display:inline-flex;align-items:center;padding:2px 7px;font-size:11px;line-height:1.5;border-radius:4px;white-space:nowrap;background:#f0f3f7;color:#8993a5}.badge-blue{background:#edf4ff;color:#4b85d9}.badge-green{background:#eaf8f2;color:#35a47a}.badge-amber{background:#fff6e7;color:#c79a45}.badge-violet{background:#f2eefe;color:#8e70cc}.tag-list{display:flex;gap:5px;flex-wrap:wrap}.presence-dot,.mini-dot{display:inline-block;width:6px;height:6px;border-radius:50%;background:#aab4c5;flex-shrink:0}.presence-dot.online,.mini-dot.online{background:#30b795}.presence-dot.away{background:#e8b146}.presence-dot.offline{background:#aab4c5}.presence-dot{margin-right:6px}.pulse-dot{width:6px;height:6px;background:#50c5b8;box-shadow:0 0 0 4px #50c5b817;border-radius:50%;display:inline-block}.search-box{display:flex;align-items:center;gap:8px;border:1px solid #e8edf4;border-radius:7px;background:#f7f9fc;color:#96a1b3;height:36px;padding:0 10px}.search-box:focus-within{border-color:#b9d1fa;background:#fff}.search-box input{padding:0;border:0;background:transparent;width:100%;font-size:12px;box-shadow:none}.loading{display:flex;align-items:center;justify-content:center;gap:10px;min-height:120px;color:#8d99ad;font-size:13px}.error-state{display:flex;align-items:center;gap:10px;padding:15px 18px;color:#c65f55;background:#fff3ef;border:1px solid #ffe5de;border-radius:8px;font-size:13px}.error-state button{margin-left:auto}.empty{min-height:240px;display:flex;align-items:center;justify-content:center;flex-direction:column;padding:28px;text-align:center}.empty-icon{width:58px;height:58px;display:flex;align-items:center;justify-content:center;background:#f0f5fd;border:1px solid #e8effb;color:#a2bce4;border-radius:18px;margin-bottom:17px}.empty strong{font-size:14px;color:#66758d;font-weight:500}.empty p{font-size:12px;max-width:260px;line-height:1.8;color:#a0aabc;margin-top:7px}.empty .btn{margin-top:16px}.info-callout{display:flex;gap:10px;align-items:flex-start;padding:13px 16px;border:1px solid #e1ecfb;background:#f5f9ff;color:#6b85ac;font-size:12px;border-radius:7px;line-height:1.8}.success-callout{padding:12px 17px;background:#edf9f2;color:#2c9f70;border-radius:7px;margin-bottom:18px}.eyebrow{display:block;font-size:10px;letter-spacing:1.4px;color:#8b9bb4;margin-bottom:8px;text-transform:uppercase}.panel{background:#fff;border:1px solid #eaf0f6;border-radius:11px;box-shadow:0 2px 3px #263b5c02;overflow:hidden}.panel-heading{display:flex;align-items:center;justify-content:space-between;gap:16px;padding:22px 24px;border-bottom:1px solid var(--border)}.panel-heading h2{font-size:15px}.panel-heading p{font-size:11px;color:#96a0b2;margin-top:6px}.standard-page{padding:30px 34px 36px;max-width:1640px;margin:0 auto}.page-header{display:flex;align-items:center;justify-content:space-between;gap:20px;margin-bottom:26px}.page-header p{color:#94a0b3;font-size:12px;margin-top:7px}.header-actions{display:flex;align-items:center;gap:10px}.date-label{display:inline-flex;align-items:center;gap:8px;color:#8693a9;background:#fff;border:1px solid #e6ebf3;padding:8px 12px;border-radius:7px;font-size:12px}.table-toolbar{padding:19px 22px;display:flex;align-items:center;justify-content:space-between;gap:15px}.table-toolbar .search-box{width:330px}.table-scroll{overflow:auto}table{width:100%;border-collapse:collapse;text-align:left;white-space:nowrap;font-size:12px}th{font-weight:500;color:#8b98ae;background:#f9fbfd;height:45px;padding:0 23px;border-bottom:1px solid #eef2f7}td{padding:17px 23px;border-bottom:1px solid #f0f3f7;color:#6f7e96}td strong{font-weight:500;color:#35445e}td small{display:block;font-size:10px;margin-top:3px}tbody tr:last-child td{border-bottom:0}tbody tr:hover{background:#fcfdff}.customer-cell{display:flex;gap:11px;align-items:center;padding:0;text-align:left}.table-footer{padding:14px 23px;background:#fdfefe;border-top:1px solid #f0f3f7;color:#a1aabb;font-size:11px}.section-tabs{display:flex;align-items:center;gap:23px}.section-tabs button{font-size:12px;color:#8d99ae;position:relative;height:48px;padding:0}.section-tabs button.active{color:var(--blue);font-weight:500}.section-tabs button.active:after{content:"";position:absolute;bottom:0;left:0;right:0;height:2px;background:var(--blue);border-radius:3px}.field{display:flex;flex-direction:column;gap:8px;font-size:12px;color:#54627a}.field>span{font-weight:500}.field>small{font-size:11px;color:#9ba8ba}.form-grid{display:grid;grid-template-columns:1fr 1fr;gap:17px}.check-line{display:flex;align-items:center;gap:9px;font-size:12px;color:#687b97}.check-line small{display:block;font-size:11px;margin-top:4px}.check-line strong{font-size:12px;font-weight:500;color:#4c5d78}.modal-backdrop,.drawer-backdrop{position:fixed;inset:0;background:#0c173b55;z-index:100;display:flex;align-items:center;justify-content:center;backdrop-filter:blur(3px);padding:24px}.modal{background:#fff;border-radius:13px;width:540px;max-width:100%;max-height:92vh;box-shadow:0 20px 70px #101e4630;overflow:auto;animation:modal-in .15s ease-out}.modal-wide{width:760px}.modal>header{display:flex;align-items:flex-start;justify-content:space-between;padding:23px 26px;border-bottom:1px solid var(--border)}.modal header h2{font-size:17px}.modal header p{font-size:11px;color:#9ba7b9;margin-top:6px}.modal-form{padding:24px 26px;display:flex;flex-direction:column;gap:18px}.modal-actions{display:flex;justify-content:flex-end;gap:10px;border-top:1px solid var(--border);padding-top:20px;margin-top:3px}.modal-form>.error-state{margin:0}.drawer-backdrop{justify-content:flex-end;padding:0}.drawer{height:100%;width:400px;max-width:100%;overflow:auto;background:#fff;box-shadow:-15px 0 50px #14294b1a}.drawer>header{display:flex;align-items:center;justify-content:space-between;padding:20px 24px;border-bottom:1px solid var(--border)}.drawer>header h2{font-size:15px}@keyframes modal-in{0%{opacity:0;transform:translateY(8px)}to{opacity:1;transform:translateY(0)}}.agent-app{height:100dvh;display:flex;overflow:hidden}.main-nav{width:68px;min-width:68px;background:var(--nav);display:flex;flex-direction:column;align-items:center;padding:18px 10px 12px;gap:8px;z-index:25}.nav-logo{width:42px;height:42px;border-radius:12px;background:linear-gradient(140deg,#3d91ff,#2874ec);color:#fff;display:flex;align-items:center;justify-content:center;margin-bottom:9px;box-shadow:0 5px 16px #06132730}.nav-logo:hover{color:#fff}.nav-divider{height:1px;background:#ffffff0b;width:27px;margin:3px 0 10px}.main-nav>button{height:43px;width:45px;border-radius:8px;color:#8090ad;display:flex;align-items:center;justify-content:center;position:relative;transition:all .2s}.main-nav>button>span:not(.avatar){display:none}.main-nav>button:hover{color:#d8e5ff;background:#ffffff0a}.main-nav>button.active{background:#2878f5;color:#fff;box-shadow:0 4px 9px #00000012}.main-nav>button.active:before{content:"";position:absolute;height:16px;width:2px;background:#8db9ff;border-radius:2px;left:-10px}.main-nav button>i{width:5px;height:5px;border-radius:50%;background:#f2b866;position:absolute;right:9px;top:6px}.nav-spacer{flex:1}.nav-avatar .avatar{background:#32496a;color:#b7d0f2;border-color:#3b5579}.agent-main{flex:1;min-width:0;display:flex;flex-direction:column}.topbar{height:65px;flex-shrink:0;display:flex;align-items:center;justify-content:space-between;border-bottom:1px solid #e9edf4;background:#fff;padding:0 26px;z-index:10;gap:14px}.topbar-left,.topbar-right{display:flex;align-items:center;gap:17px;min-width:0}.workspace-brand{font-weight:650;font-size:19px;color:#263c60;display:inline-flex;gap:12px;align-items:center;letter-spacing:.2px;white-space:nowrap}.workspace-brand>span{font-size:11px;color:#94a0b2;font-weight:400;letter-spacing:0}.topbar-separator{height:17px;width:1px;background:#e7edf5;flex-shrink:0}.tenant-name{font-size:12px;display:flex;align-items:center;gap:7px;color:#91a0b4;white-space:nowrap}.tenant-name svg{color:#b1bccd}.connection-label{font-size:10px;color:#9caabd;white-space:nowrap}.connection-label .presence-dot{width:5px;height:5px}.presence-select{font-size:11px;color:#607590;border:0;border-radius:0;padding:3px 20px 3px 0;max-width:100px;background:transparent}.account-button{display:flex;align-items:center;gap:8px;color:#5d6b83;font-size:12px;white-space:nowrap;padding:0}.account-button>svg{color:#a6b3c6}.notification-button{position:relative}.notification-button i{position:absolute;width:5px;height:5px;right:6px;top:5px;background:#e49a69;border:1px solid #fff;border-radius:50%}.profile-menu{position:absolute;right:23px;top:58px;background:#fff;border:1px solid #e5eaf2;border-radius:10px;min-width:220px;box-shadow:0 10px 40px #14284915;z-index:70;padding:8px}.profile-menu>div{padding:11px 12px;border-bottom:1px solid var(--border);margin-bottom:6px}.profile-menu strong{display:block;font-size:13px}.profile-menu small{display:block;font-size:11px;margin:3px 0 6px}.profile-menu span{font-size:10px;color:#7294c3}.profile-menu button{display:flex;align-items:center;gap:9px;width:100%;text-align:left;font-size:12px;color:#8290a8;padding:10px 12px;border-radius:5px}.profile-menu button:hover{background:#f4f7fc;color:var(--blue)}.service-banner{padding:9px 24px;background:#fff7e8;color:#b68a40;font-size:11px;display:flex;align-items:center;gap:8px;border-bottom:1px solid #ffedc9;flex-shrink:0}.service-banner button{color:#a6813c;font-size:11px;margin-left:auto;text-decoration:underline;white-space:nowrap}.service-error{background:#fff2ef;color:#c26e60}.page-content{flex:1;min-height:0;overflow:auto;background:var(--bg)}.conversation-content{overflow:hidden}.toast{position:fixed;bottom:28px;left:50%;transform:translate(-50%);display:flex;align-items:center;gap:25px;padding:13px 18px;color:#dceafe;background:#273b58;border:1px solid #375172;box-shadow:0 6px 24px #17355922;border-radius:8px;font-size:12px;z-index:200;max-width:90vw}.toast button{color:#adbed6;display:flex;padding:0}.toast-error{background:#fff3ed;color:#bb6650;border-color:#f8d8ca}.mobile-only{display:none}.workbench{display:flex;height:100%;position:relative;background:#fff;min-height:0}.conversation-list{width:285px;min-width:250px;flex-shrink:0;border-right:1px solid #e9edf5;display:flex;flex-direction:column;background:#fff}.conversation-heading{padding:24px 20px 13px;display:flex;align-items:center;justify-content:space-between}.conversation-heading>div{display:flex;align-items:center;gap:10px}.conversation-heading h1{font-size:21px;font-weight:650}.count-pill{color:#a0aebf;background:#f0f4f9;font-size:10px;line-height:20px;min-width:20px;border-radius:5px;text-align:center}.agent-capacity{display:flex;align-items:center;justify-content:space-between;margin:0 20px 18px;font-size:10px;color:#9aa7ba}.agent-capacity>span:first-child{color:#8497ad;display:flex;align-items:center}.conversation-list>.search-box{margin:0 18px 16px;height:34px}.conversation-tabs{display:flex;margin:0 18px;border-bottom:1px solid var(--border);justify-content:space-between}.conversation-tabs>button{position:relative;padding:0 5px 11px;min-width:37px;color:#929eb0;font-size:12px;display:flex;align-items:center;gap:4px}.conversation-tabs>button.active{color:var(--blue);font-weight:600}.conversation-tabs>button.active:after{content:"";height:2px;background:var(--blue);position:absolute;bottom:-1px;left:0;right:0;border-radius:2px}.conversation-tabs button>span{font-size:9px;background:#edf4ff;color:#5e98e9;border-radius:3px;padding:0 4px}.list-caption{display:flex;justify-content:space-between;font-size:10px;color:#a5afbf;padding:16px 20px 9px}.conversation-scroll{overflow:auto;flex:1;min-height:0}.conversation-scroll>.empty{min-height:320px;padding:23px}.conversation-row{display:flex;text-align:left;width:100%;gap:11px;min-height:100px;padding:18px 18px 16px;border-left:2px solid transparent;border-bottom:1px solid #f4f6f9;transition:background .15s}.conversation-row:hover{background:#f9fbff}.conversation-row.selected{background:#edf5ff;border-left-color:#2878f5}.avatar-wrap{position:relative}.unread-dot{background:#ee7e71;position:absolute;right:-4px;top:-4px;border-radius:20px;color:#fff;font-size:9px;font-weight:500;min-width:15px;line-height:15px;text-align:center;border:1.5px solid white}.conversation-preview{flex:1;min-width:0}.conversation-preview strong{color:#4d5d76;font-weight:500;font-size:12px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;max-width:110px}.conversation-preview .row-between small{font-size:9px;color:#a0aabc;white-space:nowrap}.conversation-preview p{font-size:11px;color:#94a0b2;white-space:nowrap;text-overflow:ellipsis;overflow:hidden;margin:6px 0}.source-label{font-size:9px;color:#9cacc1}.waiting{font-size:9px;color:#d19b57;display:flex;align-items:center;gap:3px}.conversation-foot{padding:17px 10px;display:flex;gap:5px;justify-content:center;border-top:1px solid #f0f3f8;color:#b4bece;font-size:9px}.chat-panel{flex:1;min-width:0;display:flex;flex-direction:column;background:#f7f9fc}.chat-header{height:72px;background:#fff;border-bottom:1px solid #edf0f6;display:flex;align-items:center;gap:11px;padding:0 22px;flex-shrink:0}.chat-header .avatar{width:36px;height:36px;border-radius:10px}.chat-person{display:flex;flex-direction:column;gap:5px;min-width:0}.chat-person strong{font-size:13px;font-weight:600;color:#3f4e66}.chat-person small{font-size:10px;display:flex;gap:5px;align-items:center;white-space:nowrap;color:#9aa6b8}.chat-person .mini-dot{width:5px;height:5px}.chat-header-actions{display:flex;gap:9px;align-items:center;margin-left:auto}.chat-context{background:#fcfdff;border-bottom:1px solid #edf1f7;color:#a5b1c4;font-size:9px;display:flex;gap:17px;align-items:center;padding:8px 22px;flex-shrink:0}.chat-context .text-btn{font-size:9px;margin-left:auto}.message-scroll{flex:1;overflow:auto;padding:20px 25px 27px;min-height:0;scroll-behavior:smooth}.chat-date{display:flex;justify-content:center;font-size:9px;color:#b1bac9;margin:4px 0 28px}.chat-date span{padding:3px 10px;background:#eef2f7;border-radius:12px}.message-row{display:flex;gap:9px;margin:0 0 23px;max-width:91%}.message-content{min-width:0;display:flex;flex-direction:column;align-items:flex-start}.message-meta{font-size:9px;color:#96a5b9;display:flex;align-items:center;gap:8px;margin-bottom:7px}.message-meta time{font-size:8px;color:#b3bece}.message-meta>span{color:#bb9454;display:inline-flex;gap:3px;align-items:center}.message-bubble{font-size:12px;line-height:1.8;white-space:pre-wrap;word-break:break-word;background:#fff;border:1px solid #eaf0f8;padding:12px 15px;border-radius:0 10px 10px;color:#56677e;max-width:100%;box-shadow:0 1px 1px #20375e02}.outgoing{flex-direction:row-reverse;margin-left:auto}.outgoing .message-content{align-items:flex-end}.outgoing .message-meta{flex-direction:row-reverse}.outgoing .message-bubble{background:#e8f1ff;color:#386ba8;border-color:#dfebff;border-radius:10px 0 10px 10px}.internal-message .message-bubble{background:#fff7e8;border-color:#f3e8cf;color:#aa8851}.delivery{font-size:8px;color:#a4b4cb;margin-top:5px;display:inline-flex;align-items:center;gap:3px}.system-message{text-align:center;color:#b0bac9;font-size:10px;padding:10px 20px;margin-bottom:17px}.attachment-image{display:block;max-width:min(300px,100%);max-height:330px;object-fit:contain;border-radius:5px}.file-message{display:flex;align-items:center;gap:11px;white-space:normal;max-width:270px}.file-message>span{flex:1;word-break:break-all;font-size:12px}.composer{position:relative;flex-shrink:0;background:#fff;border-top:1px solid #e8edf5;margin:0;min-height:182px;padding:0 22px 15px}.composer-internal{background:#fffcf6}.composer-tabs{display:flex;align-items:center;gap:22px;border-bottom:1px solid #f0f3f8;height:43px}.composer-tabs>button{display:flex;align-items:center;gap:5px;padding:0;position:relative;font-size:11px;height:100%;color:#a6b1c2}.composer-tabs>button.active{color:var(--blue)}.composer-tabs>button.active:after{content:"";position:absolute;bottom:-1px;height:2px;background:var(--blue);left:0;right:0}.composer-tabs>span{font-size:9px;color:#c5ab7a}.composer-tools{display:flex;margin-left:auto;gap:3px}.composer-tools .icon-btn{height:27px;width:27px}.composer textarea{width:100%;border:0;background:transparent;box-shadow:none;resize:none;padding:13px 0;min-height:80px;font-size:12px;line-height:1.7}.composer textarea::placeholder{font-size:11px;color:#b0bacb}.composer-footer{display:flex;align-items:center;justify-content:space-between}.composer-footer>span{display:flex;gap:5px;align-items:center;color:#b5c0d0;font-size:9px}.composer-footer>.btn{height:32px;font-size:11px;padding:0 12px}.composer-footer>.btn svg:last-child{margin-left:7px;border-left:1px solid #ffffff30;box-sizing:content-box;padding-left:6px}.quick-popover{position:absolute;right:16px;bottom:173px;max-height:340px;width:280px;overflow:auto;background:#fff;border:1px solid #e2eaf5;border-radius:9px;box-shadow:0 10px 35px #223b631a;padding:8px;z-index:5}.quick-popover>header{display:flex;justify-content:space-between;align-items:center;padding:5px 6px 9px;border-bottom:1px solid var(--border);font-size:12px;color:#5b6c88}.quick-popover>button{display:block;text-align:left;padding:12px 9px;width:100%;border-bottom:1px solid #f0f3f8}.quick-popover>button:hover{background:#f8faff}.quick-popover strong{font-size:11px;font-weight:500}.quick-popover p{font-size:10px;color:#9ca8bb;line-height:1.6;margin:5px 0;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.chat-status-action{display:flex;align-items:center;justify-content:space-between;background:#fff;border-top:1px solid #e9eef6;padding:20px 24px;gap:16px}.chat-status-action strong{font-size:12px}.chat-status-action p{font-size:10px;color:#a1acc0;margin-top:5px}.closed-bar{display:flex;align-items:center;justify-content:center;gap:8px;font-size:11px;color:#9cacc2;background:#fff;padding:22px;border-top:1px solid #ecf0f7}.workbench-empty{flex:1;display:flex;align-items:center;justify-content:center;flex-direction:column;background:radial-gradient(ellipse at 50% 38%,#eef4ff80,transparent 60%);padding:30px;text-align:center}.empty-orbit{height:112px;width:112px;border-radius:34px;background:linear-gradient(145deg,#f5f9ff,#e4efff);border:1px solid #e2ecfd;display:flex;align-items:center;justify-content:center;color:#6c9be0;position:relative;margin-bottom:32px;box-shadow:0 12px 35px #6b91cb0b;transform:rotate(-6deg)}.empty-orbit>svg{transform:rotate(6deg)}.empty-orbit>span{position:absolute;right:-11px;bottom:-4px;height:37px;width:37px;border-radius:13px;border:4px solid #f7f9fc;background:#dff1ef;color:#66b6a8;display:flex;align-items:center;justify-content:center}.workbench-empty>.eyebrow{font-size:10px;color:#a2b4cf;letter-spacing:3px}.workbench-empty h2{font-size:22px;font-weight:500;color:#58718f;letter-spacing:.5px;margin-top:3px}.workbench-empty p{font-size:11px;line-height:2;color:#a7b3c6;margin-top:13px}.empty-tips{display:flex;gap:24px;align-items:center;margin-top:31px;font-size:10px;color:#b1bdd0}.empty-tips>span{display:flex;align-items:center;gap:6px}.customer-panel{width:280px;min-width:260px;flex-shrink:0;display:flex;flex-direction:column;background:#fff;border-left:1px solid #e9eef6;overflow:auto}.customer-panel>header{padding:0 20px;height:55px;flex-shrink:0;border-bottom:1px solid #edf0f5}.customer-panel>header .section-tabs{height:100%;gap:25px}.customer-panel>header button{height:55px;font-size:11px}.customer-profile{text-align:center;padding:25px 20px 23px;border-bottom:1px solid #edf1f7;display:flex;flex-direction:column;align-items:center}.customer-profile h2{font-size:15px;font-weight:500;margin-top:12px;color:#465a78}.customer-profile>.muted{font-size:9px;margin:5px 0 9px}.customer-profile>.btn{font-size:10px;height:29px;margin-top:8px}.customer-profile>.text-btn{font-size:9px;color:#a3b4ca}.detail-block{padding:18px 20px;border-bottom:1px solid #eef2f7}.detail-block h3{font-size:11px;color:#687c99;font-weight:500;display:flex;align-items:center;gap:5px;margin:0 0 12px}.detail-block .row-between>h3{margin-bottom:0}.detail-block .row-between{margin-bottom:10px}.detail-block p{display:flex;align-items:center;gap:8px;font-size:11px;color:#a0adc1;line-height:1.9}.detail-block .pre-wrap{display:block}.detail-block .muted{font-size:10px}.info-grid{display:grid;grid-template-columns:59px 1fr;gap:14px 8px;font-size:10px;line-height:1.5;margin:0}.info-grid dt{color:#a2afc1}.info-grid dd{margin:0;color:#7d8da6;word-break:break-all}.related-row{display:flex;align-items:center;justify-content:space-between;padding:9px 0;gap:8px;border-bottom:1px solid #f3f5fa;font-size:10px;color:#8495af}.related-row small{font-size:9px;display:block;margin-top:3px}.sidebar-quick{padding:13px}.sidebar-quick>button{text-align:left;padding:16px 10px;border-bottom:1px solid #edf0f6;width:100%;border-radius:6px}.sidebar-quick>button:hover{background:#f6f9ff}.sidebar-quick>button>span{display:flex;gap:7px;align-items:center;font-size:11px;color:#6884ab}.sidebar-quick p{font-size:10px;line-height:1.8;color:#9ba8bd;margin-top:8px}.sidebar-quick small{display:block;font-size:9px;color:#b3c0d2;margin-top:8px}.welcome-banner{background:linear-gradient(110deg,#e8f1ff,#eff6ff 60%,#e8f2ff);border:1px solid #dfeafc;border-radius:11px;display:flex;position:relative;overflow:hidden;min-height:192px;margin-bottom:24px}.welcome-content{padding:26px 30px;z-index:1}.banner-badge{display:inline-flex;align-items:center;gap:8px;color:#6b91c6;font-size:10px;margin-bottom:12px}.welcome-content h2{font-size:23px;font-weight:600;color:#3c6396;letter-spacing:.4px}.welcome-content p{color:#93adcf;font-size:11px;margin-top:8px}.banner-link{display:inline-flex;align-items:center;gap:14px;font-size:11px;font-weight:500;color:#4f85cf;margin-top:17px}.banner-art{position:relative;flex:1;min-width:250px}.art-card{position:absolute;right:62px;top:55px;display:flex;align-items:center;gap:14px;background:#ffffffc9;border:1px solid #fff;border-radius:14px;padding:19px 21px;transform:rotate(-6deg);box-shadow:0 17px 30px #6b96d319;color:#78a7e7}.art-card div{display:flex;flex-direction:column;gap:4px}.art-card b{font-size:14px;font-weight:500;color:#6086b9}.art-card small{font-size:9px;color:#9db6d7;white-space:nowrap}.art-card>svg:last-child{margin-left:12px;color:#9fc4e5}.art-float{position:absolute;display:flex;align-items:center;justify-content:center;border-radius:13px;transform:rotate(8deg);border:1px solid #ffffffab}.art-float-one{width:44px;height:44px;right:32px;top:27px;background:#ffffff9c;color:#8a9edc}.art-float-two{width:43px;height:43px;right:285px;bottom:25px;background:#e0edffb0;color:#81a9e1}.metric-grid{display:grid;grid-template-columns:repeat(4,1fr);gap:18px;margin-bottom:24px}.metric-card{padding:20px 22px 17px;border:1px solid #e7edf6;background:#fff;border-radius:10px}.metric-card>.row-between>span{font-size:11px;color:#8796ae}.metric-icon{display:flex;align-items:center;justify-content:center;height:33px;width:33px;border-radius:9px}.blue{background:#edf4ff;color:#6496e1}.violet{background:#f2effc;color:#9780d9}.amber{background:#fff7e8;color:#d4b174}.green{background:#ecf8f2;color:#73b5a0}.metric-value{font-size:30px;font-weight:600;letter-spacing:-.5px;color:#344f74;margin:11px 0 8px;line-height:1.3}.metric-value small{font-size:11px;letter-spacing:0;margin-left:7px;font-weight:400;color:#a1aec2}.metric-card>p{color:#aeb8c8;font-size:9px}.dashboard-grid{display:grid;grid-template-columns:minmax(0,1fr) 285px;gap:22px;margin-bottom:24px}.trend-panel .panel-heading{border:0;padding-bottom:4px}.trend-chart{display:block;width:100%;height:250px;padding:0 15px 10px}.chart-legend{display:flex;gap:15px;font-size:9px;color:#a0adc0}.chart-legend>span{display:flex;align-items:center;gap:6px}.chart-legend i{height:6px;width:6px;border-radius:50%}.legend-blue{background:#2878f5}.legend-pale{background:#a4c6ff}.queue-overview .panel-heading{border-bottom:0}.live-metrics{display:flex;padding:14px 23px 22px;gap:24px}.live-metrics>div{display:flex;align-items:center;gap:9px;flex:1}.live-icon{height:31px;width:31px;border-radius:10px;display:flex;align-items:center;justify-content:center}.live-metrics strong{font-size:25px;display:block;color:#4b6284;font-weight:500;line-height:1.2}.live-metrics small{display:block;font-size:9px;color:#9cacc4;margin-top:7px;white-space:nowrap}.online-overview{padding:16px 24px;border-top:1px solid var(--border)}.online-overview .row-between{font-size:10px;color:#9caec4}.online-overview strong{color:#7187a7;font-size:13px;font-weight:500}.online-overview strong small{font-size:10px;font-weight:400;color:#b8c3d4}.progress-track{height:5px;background:#f0f4fa;border-radius:8px;overflow:hidden;margin-top:12px}.progress-track>span{height:100%;display:block;background:#6ba2f5;border-radius:8px;max-width:100%}.subtle-link{display:flex;align-items:center;justify-content:center;color:#a4b6ce;font-size:10px;gap:7px;margin:12px}.team-overview{display:grid;grid-template-columns:repeat(3,1fr);padding:7px 24px 12px;gap:0 30px}.team-overview-card{display:flex;gap:11px;align-items:center;padding:17px 0;border-bottom:1px solid #f0f3f9}.team-overview-card>div{flex:1;display:flex;flex-direction:column;gap:5px}.team-overview-card strong{font-size:11px;font-weight:500;color:#69809f}.team-overview-card small{font-size:9px;display:flex;align-items:center;color:#a5b4c9}.team-overview-card>span:last-child{font-size:13px;color:#6d87ac}.team-overview-card>span:last-child small{display:inline}.report-filters{padding:18px 22px;display:flex;gap:16px;align-items:flex-end;margin-bottom:24px;flex-wrap:wrap}.report-filters>label{display:flex;flex-direction:column;font-size:10px;color:#91a1b8;gap:7px;flex:1;min-width:130px}.report-filters input,.report-filters select{height:36px;padding:6px 10px;font-size:11px}.report-filters .btn{height:36px}.report-grid{display:grid;grid-template-columns:minmax(0,1fr) 290px;gap:22px;margin-bottom:24px}.channel-stats .panel-heading{border:0}.channel-stats .panel-heading>svg{color:#b8c8e0}.channel-stat{padding:10px 24px 13px}.channel-stat .row-between{font-size:11px;color:#8f9fba}.channel-stat .row-between>span{display:flex;align-items:center;gap:8px}.channel-stat i{height:7px;width:7px;border-radius:3px}.channel-stat strong{font-size:11px;color:#7b91af;font-weight:500}.history-filters{display:flex;align-items:center;gap:13px;padding:20px 22px;border-bottom:1px solid var(--border);flex-wrap:wrap}.history-filters>.search-box{min-width:240px;flex:1}.filter-label{font-size:10px;color:#96a6bc;display:flex;align-items:center;gap:8px}.history-filters input[type=date],.history-filters>select{font-size:11px;padding:7px 9px;height:36px}.history-messages{padding:20px 26px;max-height:57vh;overflow:auto;display:flex;flex-direction:column;gap:16px}.history-message{padding:15px;border:1px solid #edf1f7;border-radius:7px;background:#f9fbfe}.history-message header{display:flex;align-items:center;gap:10px;font-size:11px;margin-bottom:9px}.history-message small{font-size:9px;margin-left:auto}.history-message p,.history-message>a{font-size:12px;line-height:1.8;white-space:pre-wrap;word-break:break-word;color:#7a8da9}.history-message.internal-message{background:#fffcf5;border-color:#f6ecd9}.history-summary{border-top:1px solid var(--border);padding:20px 26px;font-size:12px;color:#8398b4}.history-summary p{margin-top:10px;color:#a2afc2;line-height:1.9}.ticket-layout{display:grid;grid-template-columns:330px minmax(0,1fr);gap:22px;min-height:calc(100vh - 215px)}.ticket-list-panel{display:flex;flex-direction:column;max-height:calc(100dvh - 218px)}.ticket-list-panel .section-tabs{gap:18px;justify-content:center;border-bottom:1px solid var(--border)}.ticket-list-panel>.search-box{margin:15px 18px}.ticket-list{overflow:auto;flex:1}.ticket-row{padding:17px 20px 14px;border-bottom:1px solid #eef2f8;display:block;width:100%;text-align:left;border-left:2px solid transparent;transition:background .15s}.ticket-row.selected{background:#f0f6ff;border-left-color:var(--blue)}.ticket-row:hover{background:#f7faff}.ticket-number{font-size:10px;color:#96a8c0}.ticket-row>strong{font-size:12px;color:#5b7190;font-weight:500;display:block;margin:10px 0 6px}.ticket-row>p{font-size:10px;color:#a2afc4;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;margin-bottom:13px}.ticket-row .avatar-small{height:22px;width:22px;font-size:8px;border-radius:7px}.ticket-row .tiny-line{color:#a0aec3;font-size:9px}.priority{font-size:9px;color:#9ba9bd;display:flex;align-items:center;gap:4px}.priority:before{content:"";height:5px;width:5px;background:#b8c5d9;border-radius:2px;transform:rotate(45deg)}.priority-high{color:#dd927e}.priority-high:before{background:#e7a48f}.priority-normal:before{background:#ddbd7c}.ticket-row>small{font-size:8px;display:block;margin-top:11px;color:#b2bfd1}.ticket-detail{display:flex;flex-direction:column;max-height:calc(100dvh - 218px);min-height:500px}.ticket-detail-header{padding:22px 24px;display:flex;justify-content:space-between;align-items:center;gap:15px;border-bottom:1px solid var(--border)}.ticket-detail-header h2{font-size:16px;color:#536c8b}.ticket-detail-header .eyebrow{font-size:9px;color:#adbad0;margin-bottom:6px}.ticket-detail-header .btn{height:30px;font-size:10px;padding:0 9px}.ticket-properties{display:flex;gap:18px;padding:14px 24px;background:#fbfcfe;border-bottom:1px solid var(--border)}.ticket-properties label{display:flex;align-items:center;gap:7px;font-size:10px;color:#a0aec3;flex:1}.ticket-properties select{height:29px;padding:3px 7px;font-size:10px;flex:1;min-width:70px;color:#8398b4}.ticket-conversation{flex:1;min-height:100px;overflow:auto;padding:25px}.ticket-description{padding:0 0 22px;border-bottom:1px solid var(--border)}.ticket-description .tiny-line>div{display:flex;flex-direction:column;gap:4px}.ticket-description .tiny-line strong{font-size:11px;font-weight:500;color:#7290b3}.ticket-description .tiny-line small{font-size:9px;color:#aebcd0}.ticket-description>p{font-size:12px;line-height:1.9;margin:17px 0 10px;color:#8396b1;white-space:pre-wrap}.comment{display:flex;gap:11px;padding:20px 0;border-bottom:1px solid #f0f3f8}.comment>.avatar{height:30px;width:30px;border-radius:9px;font-size:9px}.comment>div{flex:1}.comment header{display:flex;justify-content:space-between;gap:10px}.comment strong{font-size:10px;font-weight:500;color:#829bb9}.comment small{font-size:8px;color:#b0c0d4}.comment p{white-space:pre-wrap;font-size:11px;line-height:1.9;color:#8ea2bd;margin-top:9px}.comment-composer{border-top:1px solid var(--border);padding:17px 24px 20px;flex-shrink:0}.comment-composer>.tiny-line{font-size:10px;color:#a3b2c7;margin-bottom:9px}.comment-composer textarea{border-color:#e9eef6;width:100%;font-size:11px;resize:none;min-height:64px;background:#fdfefe;padding:11px}.comment-composer .align-right{margin-top:10px}.comment-composer .btn{height:31px;font-size:10px}.settings-layout{display:grid;grid-template-columns:190px minmax(0,1fr);gap:28px}.settings-nav{display:flex;flex-direction:column;gap:5px;padding-top:11px}.settings-nav>.eyebrow{padding:0 15px;margin:0 0 14px;font-size:9px;color:#b1bed0}.settings-nav>button{display:flex;align-items:center;gap:11px;padding:12px 15px;border-radius:7px;text-align:left;color:#869ab6;font-size:12px}.settings-nav>button.active{color:#347de4;background:#e8f1ff}.settings-nav>button:hover{background:#edf2fa}.settings-nav>button>svg{color:#9bb1ce}.settings-nav>button.active>svg{color:#5f94e3}.settings-content{min-width:0;display:flex;flex-direction:column;gap:20px}.settings-content .panel-heading p{max-width:480px;line-height:1.8}.settings-content .panel-heading .btn{height:33px;font-size:11px}.settings-form{padding:25px 28px;display:flex;flex-direction:column;gap:23px;max-width:800px}.settings-form>.field{max-width:420px}.settings-form>.muted{font-size:11px;line-height:1.9;margin-top:-12px;max-width:500px}.settings-form>.btn{align-self:flex-start;height:35px;font-size:12px}.settings-form .check-line{padding:0 0 5px}.rule-cards{display:grid;grid-template-columns:1fr 1fr;gap:16px;margin:0 0 3px}.rule-cards>div{background:#f9fbfe;border:1px solid #edf2f8;border-radius:8px;padding:19px;color:#8ba7cc}.rule-cards strong{display:block;font-size:11px;font-weight:500;color:#7891b3;margin-top:12px}.rule-cards p{font-size:10px;line-height:1.9;color:#a3b2c8;margin-top:7px}.group-grid,.channel-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));padding:22px;gap:18px}.group-card,.channel-card{border:1px solid #e6edf7;border-radius:9px;padding:23px}.group-icon{color:#75a1d9;background:#edf4ff;width:41px;height:41px;border-radius:12px;display:flex;align-items:center;justify-content:center;margin-bottom:16px}.group-card h3,.channel-card h3{font-size:14px;color:#6781a4}.group-card p,.channel-card p{font-size:10px;color:#a4b3c8;margin-top:7px}.group-avatars{display:flex;margin-top:17px}.group-avatars .avatar{margin-right:-4px;border:2px solid #fff}.channel-avatar{height:39px;width:39px;color:#fff;border-radius:11px;display:flex;align-items:center;justify-content:center;opacity:.8}.channel-card h3{margin-top:18px}.channel-actions{display:flex;gap:20px;margin-top:19px;padding-top:15px;border-top:1px solid var(--border)}.channel-actions .text-btn{font-size:10px}.reply-list{padding:0 24px}.reply-card{display:flex;gap:15px;padding:22px 0;border-bottom:1px solid #eef3f8}.reply-card:last-child{border:0}.reply-icon{width:33px;height:33px;display:flex;align-items:center;justify-content:center;color:#96b0d6;background:#f2f6fc;border-radius:9px}.reply-card>div:nth-child(2){flex:1}.reply-card h3{font-size:12px;color:#7890b0}.reply-card p{font-size:11px;color:#9cacc3;line-height:1.9;margin-top:7px;white-space:pre-wrap}.security-profile{display:grid;grid-template-columns:100px 1fr;gap:23px 20px;font-size:12px;margin:0;padding:3px 0 20px}.security-profile dt{color:#a2b0c6}.security-profile dd{color:#7890b0;margin:0}.permission-card{display:flex;gap:17px;background:#f7faff;border:1px solid #e9f0fa;border-radius:8px;padding:21px;color:#a1b8d9}.permission-card h3{font-size:12px;color:#7590b6}.permission-card p{font-size:11px;line-height:1.9;margin:8px 0;color:#9aacc6}.permission-card small{font-size:9px;color:#b1bfd1}.copy-line{display:flex;align-items:center;gap:8px}.copy-line>input{flex:1;font-size:12px;color:#8399b9}.code-block{margin:0;background:#f7faff;border:1px solid #e5edf9;border-radius:8px;padding:20px;font-size:12px;line-height:1.9;color:#6b88ae;overflow:auto;white-space:pre-wrap;word-break:break-all}.boot-screen{min-height:100dvh;display:flex;align-items:center;justify-content:center;flex-direction:column;gap:15px;background:#f7faff}.boot-screen>.brand-mark{height:55px;width:55px}.boot-screen h2{font-size:24px;letter-spacing:4px;color:#52709a}.boot-screen .loading{min-height:60px;font-size:11px}.brand-mark{height:42px;width:42px;border-radius:12px;background:linear-gradient(140deg,#3a91ff,#266be7);color:#fff;display:inline-flex;align-items:center;justify-content:center;box-shadow:0 6px 15px #2768b520}.brand-mark svg{width:25px;height:25px}.login-page{min-height:100dvh;display:flex;background:#fff}.login-story{width:51%;background:#f0f5fd;position:relative;padding:42px 58px 30px;overflow:hidden;border-right:1px solid #eaf0fa;display:flex;flex-direction:column}.login-story:before{content:"";width:600px;height:600px;position:absolute;right:-280px;bottom:-290px;background:#e4eefa;border-radius:50%;border:60px solid #eaf1fc}.login-brand{display:flex;align-items:center;font-size:24px;letter-spacing:2px;font-weight:650;gap:13px;color:#31527e;z-index:1}.login-brand>span:last-child{font-size:10px;letter-spacing:3px;color:#a2b6d1;margin:8px 0 0 2px;font-weight:500}.login-story-copy{padding-top:min(12vh,115px);position:relative;z-index:1}.login-kicker{font-size:11px;letter-spacing:3px;color:#8da8ce;display:block;margin-bottom:20px}.login-story-copy h1{font-size:40px;line-height:1.55;letter-spacing:1px;font-weight:550;color:#365a89}.login-story-copy>p{font-size:12px;color:#98acc8;line-height:2.2;margin-top:20px}.login-features{display:flex;gap:24px;margin-top:30px;color:#8aa2c5;font-size:10px}.login-features>span{display:flex;align-items:center;gap:7px}.login-art{position:relative;height:195px;margin-top:35px;z-index:1;flex-shrink:0}.login-art-message{position:absolute;left:10px;top:24px;display:flex;align-items:center;gap:13px;border-radius:15px;background:#ffffffd4;border:1px solid #fff;box-shadow:0 15px 40px #8aaad41a;transform:rotate(-4deg);padding:22px 20px;width:370px}.login-art-avatar{width:47px;height:47px;border-radius:14px;background:#e1edff;color:#75a1e5;display:flex;align-items:center;justify-content:center}.login-art-message>div{display:flex;flex-direction:column;gap:8px}.login-art-message strong{font-size:12px;font-weight:500;color:#6d8eb7}.login-art-message>div>span{font-size:9px;color:#adbed5}.login-art-check{color:#78b9a5;margin-left:auto}.login-art-note{display:inline-flex;gap:8px;align-items:center;background:#ffffffab;border:1px solid white;position:absolute;right:30px;bottom:15px;padding:12px 18px;border-radius:9px;font-size:10px;color:#9aafcc;transform:rotate(3deg)}.login-art-trail{position:absolute;width:230px;height:80px;border:1px dashed #c6d9f3;transform:rotate(-10deg);top:75px;right:30px;border-radius:50%}.login-story>footer{font-size:9px;color:#acc0d9;margin-top:auto;padding-top:25px;z-index:1;letter-spacing:1px}.login-form-section{flex:1;display:flex;flex-direction:column;align-items:center;justify-content:center;padding:55px;position:relative}.login-form-wrap{width:350px;max-width:100%;margin-top:-20px}.login-form-wrap>.eyebrow{letter-spacing:2.6px;color:#afc0d8;font-size:10px;margin-bottom:13px}.login-form-wrap>h2{font-size:27px;font-weight:600;letter-spacing:.5px;color:#35527a}.login-form-wrap>p{font-size:12px;color:#9bacc3;margin:11px 0 35px}.login-form-wrap form{display:flex;flex-direction:column;gap:21px}.login-form-wrap .field{font-size:11px;color:#7c91ae;gap:10px}.login-form-wrap input{height:45px;border-color:#e4eaf3;background:#fcfdff;font-size:12px;padding:0 14px}.login-form-wrap input::placeholder{color:#b8c4d5}.login-safe{font-size:9px;color:#a9b9cf;display:flex;align-items:center;gap:6px;margin-top:-7px}.login-submit{height:45px;font-size:12px;margin-top:5px;background:#357bf1}.login-help{display:flex;align-items:center;justify-content:center;gap:7px;font-size:10px;color:#acbdd4;border-top:1px solid #edf1f7;padding-top:23px;margin-top:31px}.login-form-section>footer{position:absolute;bottom:32px;font-size:9px;color:#bdc9d9;letter-spacing:1px}.platform-app{min-height:100dvh;display:flex;background:#f5f8fc}.platform-sidebar{width:235px;flex-shrink:0;background:#12213d;color:#91a7c6;display:flex;flex-direction:column;padding:30px 18px 20px}.platform-logo{display:flex;gap:12px;align-items:center;margin:0 9px 48px;color:#fff}.platform-logo>div{font-size:22px;letter-spacing:1px;font-weight:600}.platform-logo>div>span{display:block;font-size:9px;letter-spacing:2px;font-weight:400;color:#7d96b9;margin-top:4px}.platform-nav-label{font-size:9px;letter-spacing:1px;color:#5f779e;margin:0 16px 14px}.platform-sidebar>button{display:flex;align-items:center;gap:11px;height:45px;padding:0 16px;font-size:12px;border-radius:7px;text-align:left;color:#8299ba}.platform-sidebar>button.active{background:#2678f5;color:#fff}.platform-security{margin-top:auto;padding:40px 15px 35px;color:#536e95}.platform-security>strong{font-size:11px;font-weight:500;display:block;color:#7e98bb;margin:11px 0 7px}.platform-security p{font-size:9px;color:#5c769c;line-height:2}.platform-logout{border-top:1px solid #ffffff0a!important;border-radius:0!important;margin-top:20px}.platform-main{flex:1;min-width:0}.platform-topbar{height:75px;display:flex;align-items:center;justify-content:space-between;padding:0 35px;border-bottom:1px solid #e9eef6;background:#fff;font-size:11px;color:#a5b3c8}.platform-topbar>.tiny-line{font-size:11px;color:#7d93b2}.platform-topbar .badge{margin-left:7px;font-size:9px}.platform-main .standard-page{padding:40px}.platform-main .page-header{margin-bottom:30px}.platform-metrics{display:grid;grid-template-columns:repeat(3,1fr);gap:23px;margin-bottom:28px}.platform-metrics>article{display:flex;align-items:center;gap:18px;padding:25px;background:#fff;border:1px solid #e8eef7;border-radius:10px}.platform-metrics svg{height:47px;width:47px;background:#edf5ff;color:#7ca6df;padding:12px;border-radius:12px}.platform-metrics small{font-size:10px;color:#97abc5}.platform-metrics strong{display:block;font-size:26px;line-height:1.3;margin-top:6px;font-weight:600;color:#526e94}.company-avatar{width:39px;height:39px;background:#eef4fd;color:#8daacf;border-radius:11px;display:flex;align-items:center;justify-content:center}.platform-main>.standard-page>.error-state{margin-bottom:20px}@media(min-width:1650px){.conversation-list,.customer-panel{width:310px}.message-bubble{font-size:13px}.chat-header{height:78px}.composer{min-height:195px}.composer textarea{min-height:95px}}@media(max-width:1280px){.standard-page{padding:25px}.customer-panel{width:260px}.conversation-list{width:260px;min-width:240px}.topbar{padding:0 20px}.topbar-left,.topbar-right{gap:12px}.workspace-brand>span{display:none}.metric-grid{gap:14px}.metric-card{padding:17px}.settings-layout{grid-template-columns:165px minmax(0,1fr);gap:22px}.channel-actions{gap:13px}.ticket-layout{grid-template-columns:300px minmax(0,1fr)}.login-story{padding:35px 40px}.login-story-copy h1{font-size:34px}.login-art-message{width:330px}.login-features{gap:17px}.login-form-section{padding:40px}.banner-art{min-width:200px}.art-card{right:35px}.art-float-two{right:250px}.team-overview{gap:0 20px}}@media(max-width:1100px){.customer-panel{display:none}.chat-header .mobile-only{display:inline-flex}.chat-header .mobile-only:first-child{display:none}.workbench.mobile-profile .customer-panel{display:flex;position:absolute;right:0;top:0;bottom:0;width:320px;z-index:20;box-shadow:-10px 0 40px #24375b15}.workbench.mobile-profile .customer-panel>header{display:flex;align-items:center;gap:13px}.workbench.mobile-profile .customer-panel .mobile-only{display:flex}.connection-label{display:none}.dashboard-grid,.report-grid{grid-template-columns:minmax(0,1fr) 260px;gap:18px}.metric-card>.row-between>span{font-size:10px}.metric-icon{height:27px;width:27px}.metric-icon svg{width:16px}.metric-value{font-size:26px}.welcome-content h2{font-size:20px}.banner-art{min-width:150px}.art-card{right:23px;top:65px;padding:15px}.art-card>svg:last-child{display:none}.art-float-one{right:20px;top:20px}.art-float-two{display:none}.ticket-layout{gap:16px;grid-template-columns:270px minmax(0,1fr)}.ticket-properties{padding:14px 18px;gap:10px}.ticket-properties label{flex-direction:column;align-items:flex-start;gap:6px}.ticket-properties select{width:100%}.group-grid,.channel-grid{grid-template-columns:1fr}.settings-nav{max-width:165px}.settings-content table td,.settings-content table th{padding-left:15px;padding-right:15px}.login-art-message{left:0;width:310px;padding:18px 14px}.login-features{flex-wrap:wrap;gap:14px}.platform-sidebar{width:210px}.platform-main .standard-page{padding:30px}.platform-topbar{padding:0 28px}}@media(max-width:900px){.standard-page{padding:22px}.topbar{padding:0 15px}.topbar-left,.topbar-right{gap:10px}.tenant-name{max-width:160px;overflow:hidden;text-overflow:ellipsis;display:block}.tenant-name svg{display:none}.workspace-brand{font-size:17px}.account-button>span{display:none}.metric-grid{grid-template-columns:repeat(2,1fr)}.metric-card{padding:20px}.dashboard-grid,.report-grid{grid-template-columns:1fr}.queue-overview .live-metrics{padding:10px 24px;justify-content:space-around}.queue-overview .live-metrics>div{flex:0}.queue-overview .online-overview{display:none}.queue-overview .subtle-link{margin:15px}.team-overview{grid-template-columns:repeat(2,1fr)}.welcome-content{padding:25px}.welcome-content h2{font-size:19px}.banner-art{display:none}.page-header h1{font-size:23px}.page-header p{font-size:11px}.ticket-layout{grid-template-columns:240px minmax(0,1fr)}.ticket-list-panel .section-tabs{gap:12px}.ticket-list-panel .section-tabs button{font-size:10px}.ticket-detail-header{padding:18px}.ticket-detail-header h2{font-size:14px}.ticket-conversation{padding:18px}.comment-composer{padding:16px 18px}.settings-layout{display:flex;flex-direction:column;gap:16px}.settings-nav{display:flex;max-width:none;flex-direction:row;overflow:auto;padding:0 0 13px;gap:6px;border-bottom:1px solid #e6edf7}.settings-nav>.eyebrow{display:none}.settings-nav>button{flex-shrink:0;padding:9px 12px;font-size:11px;gap:7px}.settings-nav>button>svg{height:15px;width:15px}.group-grid,.channel-grid{grid-template-columns:repeat(2,minmax(0,1fr))}.login-story{width:46%;padding:30px}.login-story-copy h1{font-size:28px}.login-art-message{width:260px}.login-art-message strong{font-size:10px}.login-art-message>div>span{font-size:8px}.login-art-avatar{width:36px;height:36px}.login-art-check{display:none}.login-form-section{padding:35px}.platform-sidebar{width:175px}.platform-logo{margin-left:0;gap:8px}.platform-logo>.brand-mark{height:35px;width:35px}.platform-logo>div{font-size:20px}.platform-logo>div>span{font-size:8px;letter-spacing:1px}.platform-main .standard-page{padding:26px}.platform-metrics{gap:14px}.platform-metrics>article{padding:19px;gap:12px}.platform-metrics svg{height:38px;width:38px;padding:10px}.platform-metrics strong{font-size:23px}}@media(max-width:760px){.agent-app{height:100dvh}.main-nav{position:fixed;left:-230px;top:0;bottom:0;width:205px;padding:22px 14px;gap:6px;align-items:stretch;transition:left .2s;box-shadow:15px 0 60px #0c163333;z-index:80}.main-nav.nav-open{left:0}.main-nav .nav-logo{margin:0 8px 20px}.main-nav .nav-divider{width:100%;margin:0 0 12px}.main-nav>button{width:100%;justify-content:flex-start;padding:0 14px;gap:15px;height:45px}.main-nav>button>span:not(.avatar){display:block;font-size:12px}.main-nav>button.active:before{display:none}.main-nav button>i{left:29px;top:7px}.nav-avatar{margin-top:7px}.mobile-nav-scrim{position:fixed;inset:0;background:#0c173b55;z-index:75;backdrop-filter:blur(2px)}.mobile-only{display:inline-flex}.topbar{height:57px;padding:0 12px;gap:7px}.topbar-left{gap:7px}.topbar-right{gap:8px}.topbar-left .workspace-brand{font-size:17px}.topbar-left .tenant-name,.topbar-left .topbar-separator{display:none}.topbar-right>.icon-btn:first-of-type{display:none}.topbar-right>.topbar-separator{display:none}.presence-select{font-size:10px;max-width:86px;padding-right:0}.notification-button{height:27px;width:27px}.account-button{gap:0}.account-button>svg{display:none}.topbar .avatar{height:27px;width:27px;font-size:9px}.profile-menu{right:12px;top:52px}.service-banner{padding:8px 13px;font-size:9px;line-height:1.7;gap:6px}.service-banner svg{width:13px}.service-banner button{font-size:9px}.workbench{display:block}.conversation-list,.chat-panel,.customer-panel{display:none}.workbench.mobile-list .conversation-list{display:flex;height:100%;width:100%;border-right:0}.workbench.mobile-chat .chat-panel{display:flex;height:100%;width:100%}.workbench.mobile-profile .customer-panel{display:flex;height:100%;width:100%;position:static;box-shadow:none;border-left:0}.chat-header .mobile-only:first-child{display:inline-flex}.conversation-heading{padding:22px 20px 12px}.conversation-heading h1{font-size:23px}.agent-capacity{font-size:11px}.conversation-list>.search-box{height:39px}.conversation-tabs>button{font-size:13px;min-width:60px;padding-bottom:12px}.list-caption{font-size:10px}.conversation-row{padding:18px 20px;min-height:105px;gap:14px}.conversation-preview strong{font-size:13px;max-width:220px}.conversation-preview p{font-size:12px;margin:8px 0}.conversation-preview .row-between small,.source-label,.waiting{font-size:10px}.conversation-row .avatar{height:44px;width:44px;font-size:13px}.conversation-foot{font-size:9px;padding:14px}.chat-header{height:64px;padding:0 12px;gap:9px}.chat-header .avatar{width:32px;height:32px;font-size:10px}.chat-person strong{font-size:12px;max-width:100px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.chat-person small{font-size:9px;max-width:135px;overflow:hidden;text-overflow:ellipsis}.chat-header-actions{gap:5px}.chat-header-actions>.icon-btn{width:24px;height:27px}.chat-header-actions>.icon-btn:first-child{display:none}.chat-header-actions .btn{font-size:10px;padding:0 8px;height:28px}.chat-context{font-size:8px;padding:7px 16px;gap:10px}.chat-context>.tiny-line{font-size:8px}.chat-context .text-btn{font-size:8px}.message-scroll{padding:19px 14px}.message-row{max-width:95%;gap:7px}.message-bubble{font-size:12px;line-height:1.9;padding:10px 12px}.message-meta{font-size:9px}.message-meta time{font-size:8px}.message-row .avatar{height:26px;width:26px;font-size:8px}.composer{padding:0 15px 12px;min-height:171px}.composer-tabs{gap:18px}.composer-tabs>button{font-size:11px}.composer-tools .icon-btn{width:25px}.composer-tools .icon-btn:first-child{display:none}.composer-tabs>span{display:none}.composer textarea{min-height:74px;font-size:12px}.composer-footer>span{font-size:8px}.closed-bar{font-size:10px;flex-wrap:wrap;padding:17px}.customer-panel>header{padding:0 18px;height:55px;display:flex;align-items:center;gap:16px}.customer-panel>.customer-profile{padding:28px}.customer-panel .detail-block{padding:21px 25px}.customer-panel .info-grid{font-size:12px;gap:17px;grid-template-columns:70px 1fr}.customer-panel .detail-block h3{font-size:13px}.customer-panel .detail-block p{font-size:12px}.customer-panel .customer-profile h2{font-size:17px}.customer-panel .customer-profile>.muted{font-size:11px}.customer-panel .customer-profile>.text-btn{font-size:11px}.customer-panel .section-tabs>button{font-size:12px}.standard-page{padding:22px 16px}.page-header{align-items:flex-start;margin-bottom:20px;gap:12px}.page-header h1{font-size:23px}.page-header>.header-actions{padding-top:17px}.page-header p{font-size:10px;max-width:230px;line-height:1.8}.page-header .eyebrow{font-size:9px}.page-header .btn{height:32px;padding:0 11px;font-size:10px}.date-label{display:none}.metric-grid{gap:12px;margin-bottom:17px}.metric-card{padding:16px 17px}.metric-card>.row-between>span{font-size:10px}.metric-value{font-size:26px;margin:13px 0 7px}.metric-value small{font-size:9px}.metric-card>p{font-size:8px}.metric-icon{height:26px;width:26px;border-radius:8px}.welcome-banner{margin-bottom:17px;min-height:185px}.welcome-content{padding:23px}.welcome-content h2{font-size:19px;line-height:1.8;max-width:260px}.welcome-content p{font-size:10px;margin-top:3px}.banner-badge{font-size:9px;margin-bottom:8px}.banner-link{font-size:10px;margin-top:13px}.dashboard-grid,.report-grid{gap:17px;margin-bottom:17px}.panel-heading{padding:20px 19px}.panel-heading h2{font-size:14px}.panel-heading p{font-size:9px;line-height:1.8;max-width:240px}.chart-legend{font-size:8px;gap:9px}.trend-chart{height:205px;padding:0 6px 8px}.team-overview{grid-template-columns:1fr;padding:0 20px 13px;gap:0}.team-overview-card{padding:15px 0}.team-overview-card strong{font-size:12px}.team-overview-card small{font-size:10px}.team-overview-card>span:last-child{font-size:14px}.table-toolbar{padding:16px;gap:10px}.table-toolbar .search-box{max-width:100%;width:280px;height:37px}.table-toolbar>.muted{font-size:10px;white-space:nowrap}th{font-size:11px;padding:0 17px}td{font-size:11px;padding:16px 17px}.customer-cell .avatar{width:34px;height:34px;font-size:11px}.customer-cell{gap:9px}.history-filters{padding:17px 16px;gap:10px}.history-filters>.search-box{flex-basis:100%}.filter-label{flex:1;font-size:9px}.history-filters input[type=date]{font-size:10px;padding:6px;width:125px;flex:1}.history-filters>select{flex:1;font-size:10px;min-width:125px}.history-filters .search-box{height:36px}.history-messages{padding:17px;max-height:60vh}.history-message p{font-size:11px}.report-filters{padding:17px;gap:13px}.report-filters>label{font-size:9px;min-width:125px}.report-filters input,.report-filters select{font-size:11px;height:34px}.report-filters>.btn{height:34px;font-size:11px;flex:1}.ticket-layout{display:flex;flex-direction:column;gap:18px}.ticket-list-panel{max-height:380px;min-height:280px}.ticket-detail{max-height:none;min-height:500px}.ticket-list-panel .section-tabs{gap:25px}.ticket-list-panel .section-tabs>button{font-size:12px}.ticket-row>strong{font-size:12px}.ticket-row>p{font-size:11px}.ticket-detail-header{padding:19px}.ticket-detail-header h2{font-size:15px}.ticket-conversation{min-height:240px;max-height:450px;padding:20px}.ticket-properties{padding:13px 19px;gap:15px}.ticket-properties label{font-size:10px}.ticket-description>p{font-size:12px}.ticket-description .tiny-line strong,.comment p{font-size:12px}.comment strong{font-size:11px}.comment-composer textarea{font-size:12px}.settings-nav{margin:0 -16px;padding:0 16px 13px;gap:5px}.settings-nav>button{padding:9px 11px;white-space:nowrap}.settings-layout{gap:17px}.settings-content .panel-heading{align-items:flex-start}.settings-content .panel-heading .btn{height:31px;font-size:10px;padding:0 9px}.group-grid,.channel-grid{grid-template-columns:1fr;padding:18px;gap:14px}.channel-card,.group-card{padding:20px}.channel-actions{gap:23px}.channel-actions .text-btn{font-size:11px}.settings-form{padding:23px 20px;gap:22px}.settings-form>.muted{font-size:10px}.rule-cards{grid-template-columns:1fr;gap:12px}.rule-cards>div{padding:18px}.security-profile{grid-template-columns:75px 1fr;gap:21px 15px;font-size:11px}.permission-card{padding:16px;gap:12px}.permission-card p{font-size:10px}.reply-list{padding:0 19px}.reply-card{gap:11px}.reply-card h3{font-size:12px}.reply-card p{font-size:11px}.settings-content .info-callout{font-size:10px}.modal-backdrop{padding:16px}.modal{max-height:92dvh;border-radius:10px}.modal>header{padding:20px}.modal header h2{font-size:16px}.modal header p{font-size:10px;line-height:1.9}.modal-form{padding:20px;gap:17px}.form-grid{gap:15px}.field{font-size:11px}.field input,.field select,.field textarea{font-size:12px;padding:9px 10px}.field>small{font-size:10px}.modal-actions{padding-top:17px}.modal-actions .btn{font-size:11px;height:35px}.info-callout{font-size:11px}.modal-form>.row-between{align-items:flex-start;flex-direction:column}.code-block{font-size:11px;padding:16px}.login-page{display:block}.login-story{width:100%;min-height:225px;padding:25px 28px}.login-brand{font-size:21px;gap:10px}.login-brand>.brand-mark{height:36px;width:36px;border-radius:11px}.login-brand>span:last-child{font-size:8px;letter-spacing:2px}.login-story-copy{padding-top:28px}.login-story-copy .login-kicker{font-size:9px;letter-spacing:2px;margin-bottom:9px}.login-story-copy h1{font-size:25px;line-height:1.55}.login-story-copy h1 br{display:none}.login-story-copy>p{font-size:10px;line-height:1.8;margin-top:10px}.login-story-copy>p br{display:none}.login-features,.login-art,.login-story>footer{display:none}.login-story:before{width:400px;height:400px;right:-200px;bottom:-260px}.login-form-section{padding:34px 30px 70px;min-height:calc(100dvh - 225px)}.login-form-wrap{width:100%;max-width:420px;margin:0}.login-form-wrap>.eyebrow{font-size:9px;margin-bottom:10px}.login-form-wrap>h2{font-size:24px}.login-form-wrap>p{font-size:11px;margin-bottom:25px}.login-form-wrap form{gap:18px}.login-form-wrap input{height:43px;font-size:12px}.login-help{margin-top:26px;padding-top:21px;font-size:9px}.login-form-section>footer{bottom:23px;font-size:8px}.platform-sidebar{display:none}.platform-topbar{height:58px;padding:0 17px;font-size:10px}.platform-topbar .badge{display:none}.platform-main .standard-page{padding:25px 17px}.platform-main .page-header .btn{height:33px;font-size:10px}.platform-main .page-header{align-items:center}.platform-main .page-header p{max-width:220px}.platform-metrics{grid-template-columns:repeat(3,1fr);gap:10px;margin-bottom:20px}.platform-metrics>article{flex-direction:column;gap:10px;align-items:flex-start;padding:15px}.platform-metrics svg{height:31px;width:31px;padding:7px;border-radius:8px}.platform-metrics small{font-size:9px}.platform-metrics strong{font-size:24px;margin-top:4px}.platform-main .table-toolbar{padding:15px}.platform-main .table-toolbar .btn{font-size:10px;padding:0 10px;height:34px}}@media(prefers-reduced-motion:reduce){*{animation-duration:.01ms!important;transition-duration:.01ms!important;scroll-behavior:auto!important}}.retry-message{padding:0 0 0 5px;font-size:9px;color:#dc826d;text-decoration:underline}@media(max-width:760px)and (pointer:coarse){.agent-app input,.agent-app textarea,.agent-app select,.login-page input,.platform-app input,.platform-app select,.modal input,.modal textarea,.modal select{font-size:16px}.agent-app .composer textarea{line-height:1.7}.agent-app .composer textarea::placeholder{font-size:13px}.agent-app .presence-select{font-size:16px;max-width:96px}.agent-app .search-box input{font-size:16px}}.custom-fields-editor{border:1px solid #e6edf7;border-radius:9px;overflow:hidden}.custom-fields-editor>header{display:flex;align-items:center;justify-content:space-between;gap:12px;padding:15px 16px;background:#f9fbfe;border-bottom:1px solid #edf1f7}.custom-fields-editor>header h3{font-size:12px;color:#7086a5}.custom-fields-editor>header p{font-size:10px;color:#a4b3c8;margin-top:5px}.custom-fields-editor>header>.text-btn{font-size:11px;white-space:nowrap}.custom-fields-empty{display:flex;align-items:center;flex-direction:column;gap:7px;padding:24px 15px;color:#9db3d0;font-size:11px}.custom-fields-empty>small{font-size:9px;color:#b3bfd0}.custom-fields-rows{padding:13px;display:flex;flex-direction:column;gap:10px}.custom-field-row{display:grid;grid-template-columns:minmax(90px,1fr) 86px minmax(100px,1.2fr) 26px;gap:8px;align-items:center}.custom-field-row>input,.custom-field-row>select{font-size:11px;padding:8px 9px;width:100%;height:35px}.custom-field-row>.icon-btn{height:26px;width:26px}.structured-field-note{font-size:10px;color:#a6b2c5;padding:8px;border:1px dashed #e0e7f2;border-radius:6px}.custom-fields-editor>.error-state{margin:0 13px 13px;font-size:11px;padding:11px}.customer-field-detail{display:contents}.customer-field-detail>dt{word-break:break-word}.customer-field-detail>dd{white-space:pre-wrap;word-break:break-word}.customer-activity-header{display:flex;align-items:center;justify-content:space-between;gap:10px;margin-bottom:12px}.customer-activity-header>h3{margin:0}.customer-activity-header>.icon-btn{width:23px;height:23px}.activity-state{display:flex;align-items:center;justify-content:center;gap:8px;color:#a4b4ca;font-size:10px;padding:18px 3px}.activity-empty{flex-direction:column;gap:8px;min-height:115px}.activity-empty>small{font-size:9px;color:#b7c4d6;text-align:center}.activity-error{padding:12px;background:#fff8f4;border:1px solid #f7e7dd;border-radius:7px;display:flex;flex-direction:column;gap:7px;align-items:flex-start;color:#bb8a73;font-size:10px;word-break:break-word}.activity-error>.text-btn{font-size:10px}.activity-timeline{list-style:none;margin:0;padding:0 0 0 2px;max-height:400px;overflow:auto;scrollbar-width:thin}.activity-timeline>li{display:flex;align-items:flex-start;gap:11px;position:relative;padding-bottom:19px}.activity-timeline>li:not(:last-child):before{content:"";position:absolute;left:11px;top:23px;bottom:0;width:1px;background:#e7effa}.activity-timeline-dot{height:23px;width:23px;display:flex;align-items:center;justify-content:center;border-radius:8px;color:#86a7d4;background:#f0f6ff;border:1px solid #e8f0fd;flex-shrink:0}.activity-entry{display:flex;flex-direction:column;align-items:flex-start;min-width:0;flex:1;gap:5px}.activity-entry>time{font-size:9px;color:#aabbd0}.activity-entry>strong{font-size:11px;color:#7890b0;line-height:1.7;font-weight:500;word-break:break-word}.activity-entry>a{font-size:10px;color:#779bce;max-width:100%;word-break:break-all;display:inline;line-height:1.8}.activity-entry>a>svg{display:inline;vertical-align:middle;margin-left:3px}.activity-entry>a:hover{text-decoration:underline;color:#3277d8}.activity-page-text{font-size:10px;color:#a3b1c6;word-break:break-all;line-height:1.8}.activity-details{font-size:10px;color:#9aacc4;width:100%;margin-top:2px}.activity-details>summary{cursor:pointer;color:#8fa8c9;font-size:9px}.activity-details>dl{margin:8px 0 0;padding:9px;background:#f8fafd;border:1px solid #edf2f9;border-radius:6px;display:flex;flex-direction:column;gap:7px}.activity-details>dl>div{display:grid;grid-template-columns:minmax(45px,.8fr) minmax(50px,1.2fr);gap:9px;word-break:break-word}.activity-details dt{color:#9eafc6}.activity-details dd{margin:0;color:#7f97b8;white-space:pre-wrap}.activity-limit{display:block;color:#b4c1d3;font-size:8px;margin-top:7px}.drawer .customer-activity h3,.drawer .detail-block h3{font-size:12px}.drawer .customer-activity .activity-entry>strong{font-size:12px}.drawer .customer-activity .activity-entry>time{font-size:10px}.drawer .customer-activity .activity-entry>a{font-size:11px}.drawer .info-grid{font-size:11px;grid-template-columns:95px 1fr;gap:13px}.drawer .detail-block>.muted{font-size:10px}@media(max-width:760px){.custom-fields-editor>header{padding:13px}.custom-fields-editor>header p{font-size:9px;max-width:220px}.custom-fields-rows{padding:12px}.custom-field-row{grid-template-columns:minmax(0,1fr) 90px 26px;gap:8px}.custom-field-row>input:first-child{grid-column:1;grid-row:1}.custom-field-row>select:nth-child(2){grid-column:2;grid-row:1}.custom-field-row>.icon-btn{grid-column:3;grid-row:1}.custom-field-row>input:nth-child(3),.custom-field-row>select:nth-child(3),.custom-field-row>.structured-field-note{grid-column:1/4;grid-row:2}.custom-field-row{padding-bottom:12px;border-bottom:1px solid #edf1f8}.custom-field-row:last-child{border-bottom:0;padding-bottom:0}.activity-timeline{max-height:420px}.activity-entry>strong{font-size:12px}.activity-entry>time{font-size:10px}.activity-entry>a{font-size:11px}.activity-state{font-size:11px}.activity-empty>small{font-size:10px}.activity-details{font-size:11px}.activity-details>summary{font-size:10px}.activity-limit{font-size:9px}}@media(max-width:760px)and (pointer:coarse){.custom-field-row>input,.custom-field-row>select{font-size:16px;height:40px}}.first-response-badge{display:inline-flex;align-items:center;gap:3px;font-size:9px;line-height:1.6;white-space:nowrap;border-radius:4px;padding:1px 5px}.first-response-pending{color:#b58a3d;background:#fff5df}.first-response-overdue{color:#d56259;background:#fff0ec}.chat-person-title{display:flex;align-items:center;gap:8px;min-width:0}.chat-person-title>strong{white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.chat-person-title>.first-response-badge{font-size:9px;flex-shrink:0}@media(max-width:760px){.chat-person-title{gap:4px}.chat-person-title>strong{max-width:70px}.chat-person-title>.first-response-badge{font-size:8px;padding:1px 3px}.chat-person-title>.first-response-badge>svg{width:9px;height:9px}}